Refund policy

Regal Jewels Return & Exchange Policy

At Regal Jewels, we want every customer to be delighted with their purchase. However, we understand that sometimes a return or exchange may be necessary. Please read our policy carefully:

Return/Refund Policy

Applies to ONLINE ORDERS ONLY.

Customers have 24 hours from the time of receiving/signing for their package to notify us of an intent to return the item for a refund.
Notification must be sent by email to info@regaljewels.com. Our team will contact you within 48 hours to confirm your request.
Once confirmed, we will issue a FedEx Express/UPS Express return label.
After the item is received by Regal Jewels, it will be inspected for wear, damage, or alteration.
When approved, the refund will be issued minus the original shipping fee (if applicable) and a $35 return shipping charge.
Important: Regal Jewels reserves the right to refuse a refund if the item is found to be worn, damaged, altered, or misused while in the customer’s possession.

Final Sale Items:

Orders with customization or work done (such as ring/bracelet sizing, coloring, plating, engraving, or adjustments) are FINAL SALE.
Custom orders are also FINAL SALE and are not eligible for return, refund, or exchange.

Affirm + Shop Pay Installments

Returns on items purchased with Affirm Financing or Shop Pay Installments will incur a 10% processing fee, in addition to the $35 return shipping charge.
This fee will be deducted from the final refund.

Exchanges

Customers have 72 hours from the time of receiving/signing for the package to notify us of an intent to exchange.
Please call 773-262-4377 or email info@regaljewels.com to initiate the exchange.
We will work with you to help you find a replacement piece you love, whether online or in-store.

Questions & Support

We are here to help. Please contact us at info@regaljewels.com or (773-262-4377) with any questions regarding returns, refunds, or exchanges.